Insurance Claims and Underwriting

Stop losing key details when a loss is reported by phone

A policyholder reports a loss over the phone, so key details get lost in translation before the claim is even opened, delaying the whole process from the start. Build a guided intake that captures everything up front.

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A phone call is a lossy format for a first notice of loss

Whoever answers the phone has to transcribe details accurately in real time, under pressure, from a stressed policyholder. Photos never make it into the record at all. The claim starts with a gap that takes days to close.

Let policyholders report a loss through a guided form with photo upload, so the claim opens complete from the first submission.

From report to routing
  1. 1. Policyholder reports a loss through a guided intake form
  2. 2. Photos and documents are uploaded with the submission
  3. 3. Submission is triaged by severity and type
  4. 4. A claim is opened automatically, with all evidence attached
  5. 5. Claim routes to the appropriate adjuster based on triage
Who uses it

Three views of the same loss report

Policyholder

Report a loss with photos and details, and get a claim number and status tracking.

Intake triage staff

Triage incoming submissions by severity and route to the right team.

Adjuster

Receive a complete claim with evidence already attached, ready to investigate.

What the system tracks and automates

Records

FNOL submissions, photos and documents, triage decisions, opened claims.

Automations

Automatic claim creation from submission, severity-based routing, and status notifications to the policyholder.

Custom logic

Loss-type-specific intake questions, and severity-based routing rules.

Platform

Own the application. P2HS runs the platform.

Example build brief

Example prompt
Build a claims intake / FNOL portal with policyholder loss reporting, photo and document upload, triage by severity, and automatic claim creation with status tracking.

Scenarios to test in your preview

  • A submission with photos must retain them attached to the claim it creates.
  • A high-severity loss must be flagged for immediate routing, not queued normally.
  • A policyholder must only see their own claim status, not other policyholders' data.
FAQ

Common questions about FNOL portal software

Who is this for?

Insurers and TPAs that want to move first notice of loss online instead of relying entirely on phone intake.

Can policyholders still call in?

Yes—staff can complete the same guided intake on the policyholder's behalf during a call.

Related platform pages

See how the FNOL portal fits into the wider P2HS platform.

insurance claims management insurance agency CRM full-stack AI app builder

Build the FNOL portal that captures the full picture

Describe the workflow. Review the foundation. Launch it on your own domain.

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