Customer
Submit a request, see the scheduled window, get notified when the technician is on the way, and review job history and invoices.
Field service businesses run dispatch over phone calls and text messages, with job details on paper tickets. Managers can't see where a technician is or what was actually completed until someone calls in to ask. Build the request-to-invoice workflow as one application.
A customer calls in, a dispatcher scribbles the job on a board, and a technician finds out what's next by calling the office. Nobody has a shared view of the schedule, and job history—parts used, notes, sign-off—lives in whoever's memory or paper folder happens to have it.
A working field service app replaces that with one shared record: requests, schedule, technician location and status, and the job history that makes the next visit faster instead of starting from zero.
The customer, the technician, and the office see the same underlying job record—shaped around what each of them actually needs to do.
Submit a request, see the scheduled window, get notified when the technician is on the way, and review job history and invoices.
A mobile job list with customer and property details, notes and photos from prior visits, parts used, and a place to capture the customer's sign-off.
A live schedule, the unassigned-jobs queue, technician availability, and reporting on completed jobs and invoicing.
Service requests, jobs, technicians, customers and properties, parts and materials, invoices.
Appointment reminders, technician-on-the-way notifications, and a follow-up prompt after a job closes.
Payments, SMS or email notifications, and an accounting export for completed invoices. See supported integrations.
Skill or zone-based routing rules, response-time rules by customer tier, and warranty or recall handling.
Roles and permissions you define, running on infrastructure P2HS secures and audits. See security & compliance.
Deploy as a securely hosted application on your own domain—no server or dispatch-app infrastructure to assemble. See hosting & domains.
Connect GitHub and keep developing the application yourself. See how code ownership works.
Field service businesses that dispatch technicians to customer locations—HVAC, plumbing, electrical, and similar trades, or any business coordinating mobile workers against scheduled jobs.
Yes. The technician view is built for mobile use in the field—job details, notes, parts, and sign-off capture.
Not on its own. Start with manually assigned jobs and zones, then connect a mapping or routing provider once the dispatch workflow is proven.
See how field service management fits into the wider P2HS platform.
Describe the workflow. Review the foundation. Launch it on your own domain.